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DAY 1 08:00 Coffee and Registration
Welcome , Expectations and Psychological Contract
Self Management
Understanding Self & Others
Relationship Management - Self - Relationships - Motivation
Practical Exercises
The Principles of Management
Leadership versus Management
The Business Environment
Review and Closure
DAY 2 Management and Leadership Styles - Self Assessment - When to use which style
Communication and Performance Management - Getting your People to Perform
Management Case Study - Case Study Discussion Performance Management - Learning Style and Readiness - Coaching versus Counseling - Performance Standards - Development - Reward & Punishment - Moving Forward - Tea
Performance Management Techniques - Human Skills - Management Skills - HOW to Manage Performance
Summation
Review of the Business Environment
DAY 3 Case Study 1: Implementing the principles of management
Case Study 1: Discussion
Practical Activities on Understanding People
Case Study 2: Communication and Performance Management
Case Study 2: Discussion of Case Study
Practical Work Application Case Study 3: Leadership and Decision Making Exercises
Case Study 3: Management Roleplay
Summation
Practical Implementation
Evaluation and Closure
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