Office Effectiveness

Dates & Venues

Johannesburg

14 - 15 September 2010
Lion House, Kensington

Cape Town

21 - 22 September 2010
Lagoon Beach Hotel

Durban

5-6 October 2010
Sica's Guesthouse

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Fees

Fees per delegate:
R3 190 per delegate (Excl Vat).

Included in the fees:
* Course material
* Parking
* Refreshments
* Lunch
* Certificate of attendance

Terms & Conditions

Event Cancellation:
All cancellations must be confirmed in writing to info@abelusi.co.za
For cancellations received more than one week prior to the course:
• 10% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
• 25% cancellation fee will apply.
For cancellations received within 24 hours of the course:
• 100% cancellation fee will apply.

Substitutes are welcome at no additional charge. Substitute's personal and contact details must be e-mailed to info@abelusi.co.za.

Postponements:
All Postponements not received in writing at least 2 working-days prior to the event will incur a 40% penalty fee.

Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable

Presenters:
Should it be necessary, Abelusi Training Network reserves the right to substitute the presenter with a suitable and capable substitute.

Course Aim:

This two-day practical workshop gives delegates a grasp of professional business etiquette, organisational skills, time management and general office management.

Outcomes:

This workshop will provide attendees with a basic understanding of the following, ensuring that they understand:

Enhanced Human Interactions

Office Effectiveness

Task Efficiency

Time Management

Understanding People

Assertiveness

Human Skills

Situational Study

Self Management

Who should attend?

Office Administrators,
Office Managers
All Office Personnel
Personal Assistants (experienced as well as junior)
Secretaries
New appointees/recruits, and
General staff who need to understand the responsibilities of coping in an office.

Workshop Programme:

DAY 1
08:00 Coffee and Registration

Welcome & Introduction

Psychological Contract, Expectations & Concerns

The Functions of the Office Professional
   - Formal & Informal Roles
   - Skills

Social Skill & Professionalism
   - Interacting with Multiple Cultures
   - Performing Gracefully to Encompass Diversity
   - Maintaining the Professional Impression
   - Giving Each Client/ Manager a ‘Magic Moment’

Self Management
   - General Business Etiquette
   - Body Language
   - Standard Business Behaviour
   - Professional Decorum
   - Time Management
   - Prioritisation & Setting Goals

Organisational Skills

Lunch

Accountability
   - Responsibility
   - Empowerment

Stress Management
   - Planning, Creating Structure & Order
   - Self Regulating Techniques;
   - Impact of Stress;
   - Helping Others Manage Stress Levels

DAY 2
Relationship Management
   - Understanding People
   - The 10 Characteristics Making up Each Person
   - Communication, Active Listening, Feedback
   - Personality Preferences
   - Diversity Management
   - Managing & Developing a Relationship

Assertiveness
   - The Balance between Aggression & Assertiveness
   - How to be Assertive;
   - Controlling your Workspace – In a Nice Way

Proactivity
   - Taking Action
   - Considering Outcomes
   - Challenging Reactivity

Case Study

Telephone Techniques

Summation
   - Final Key Points for Implementation

Evaluation and Closure

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